A technical assistance plan or package may include a number of crucial components. Plans offered by different providers will share some commonalities, but there may also be some differences. These components are essential because they ensure appropriate assistance, efficacy, and problem-solving. 

Essential components of a typical technical support plan include a service level agreement (SLA), which outlines the priority, response time, and anticipated resolution time. It also specifies the level of technical support your business should get based on the severity and complexity of the technical issue it is now facing. An issue tracking and ticketing system is the second component that every technical support plan has to include. 

This is a process that makes things easier for the IT specialists. They install and run a unique tracking system in order to keep an eye on the complete IT system and spot potential issues. To make resolution easier, they use unique identifiers.