If you're sending the sympathy card to a client or customer, it's also a good idea to follow up with a phone call or email to express your condolences in a more personal way. In some cases, an office may choose to keep a supply of sympathy cards on hand for employees to use as needed. This can be a helpful way to ensure that everyone has access to a card when they need one, without having to worry about going out and purchasing one.
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